Fractional Executive Strategist, Accomplished Speaker, Author, Turn-Around and Growth Specialist, Angel Investor and Serial Entrepreneur
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
Steve has built a career transforming, growing, expanding and turning around businesses. He has created successful companies by delivering remarkable customer experiences. Steve makes sure each employee has the actionable knowledge necessary to make better decisions, build great culture and serve customers in a way that increases loyalty, referrals, sales and satisfaction.In his recent role with Panviva, the knowledge cloud company, Steve expanded the Australian software company successfully into the US to a market powerhouse position. Steve also advises many companies annually on their CX strategies. Industry associations, publications, and Fortune 500 companies invite him to speak and write about CX best practices in healthcare, finance, utilities, insurance, and telecommunications.A successful entrepreneur in his own right, Steve has built and sold six companies. He has spent many years cultivating his approach to CX and each company has held to the mantra of “the customer is at the center of the universe.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity.Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
In fact, his first CX initiative was a college Honors project where Steve redesigned the student registration system to ease the process of registering for classes and enhance the student registration experience. He then went on to running an Technology Division with over 12,000 employee customers, while working for one of the largest global government contractors. All the while addressing internal customer expectations and increase customer satisfaction and productivity. Next, he perfected the concepts of personalization with marketing automation tools to better target and deliver one-on-one communication with customer messaging. Now, Steve is focused on helping business leaders build great strategies to deliver the ultimate in customer experiences and drive their business to new heights.When he is not driving CX strategy or launching companies, Steve plays the guitar and mentors startup business. He lives in New Hampshire with his wife and sons.
Stephen is joined by Greg Ortbach (CX Engagement, Catalyst) and Roy Atkinson (Senior Writer/Analyst, Informa Tech). In this new webinar they talk about keeping up with new CX technology and our customer’s changing expectations.
Customer Experience:How to Create a Customer Success Plan Aligned with a CX Strategy (March 2022)
Customer Experience:In 2022 Your Business Needs to Develop a Customer Promise (March 2022)
Customer Experience:Have Remote Working and Work from Home Been Good for Customer Experience? (March 2022)
Customer Experience:Why Your Business Always Needs to Measure Customer Experience (February 2022)
Customer Experience:Are You at Risk of Eroding All of Your Built-up CX? (February 2022)
Customer Experience:Have We Gone Too Far with CX and Have We Created CX Monster Consumers that Have Expectations We Cannot Meet in Today’s Economic Climate? (February 2022)
Customer Experience:How Can You Continuously Improve Your CX Strategy? (February 2022)
Customer Experience:How Can You Engage All Employees to Follow the New CX Strategy? (January 2022)
Customer Experience:How Often Should You Seek Customer Feedback, and Should You Pay for It? (January 2022)
Customer Experience:How to Build Your Core CX Team (January 2022)
Customer Experience:How Can You Get a Customer’s Attention and Keep their Attention?(January 2022)
Customer Experience:What Factors Beyond Your Control or Awareness can Affect Your Customer’s Experiences? (December 2021)
StartupGrind: Overcoming Key Obstacles for Startup Success
General Assembly: Mastering Customer Experience to Drive Growth
AI World: Automation & Future of Work
AMA Boston: Why Bots & Humans Need to Collaborate to Drive Customer Experience
NEHAM Annual Regional Conference: CX and Bot
Tina Lopez is a seasoned solopreneur and digital content creator known for her innovative approach to building successful online businesses.
With a background in coaching and a passion for helping others achieve their entrepreneurial dreams, Tina has become a trusted voice in the digital marketing space.
Throughout her career, Tina has honed her expertise in collaboration strategies and email marketing, developing a simple yet highly effective sales system that has enabled her to scale her businesses rapidly.
She emphasizes the importance of aligning business goals with personal values and lifestyle preferences, advocating for a holistic approach to entrepreneurship that prioritizes balance and sustainability.
As the creator of the Daily Content Generator, Tina has revolutionized content creation processes, empowering entrepreneurs to automate their content workflows and maximize their online presence across multiple platforms.
In addition to her entrepreneurial endeavors, Tina is a passionate advocate for community building and knowledge sharing. She actively engages with online communities, including Letter Growth, Facebook groups, and Reddit groups, to foster collaboration opportunities and exchange valuable insights with like-minded professionals.
Through her podcast appearances, speaking engagements, and educational resources, Tina continues to inspire and empower aspiring solopreneurs to pursue their passions, achieve their goals, and create thriving online businesses that align with their values and lifestyle aspirations.
Key Takeaways
1. Simplified Sales System: Tina Lopez emphasizes the effectiveness of a simplified sales system focused on collaborations and email marketing, highlighting the importance of storytelling and engaging content in driving sales.
2. Community Engagement: Leveraging online communities such as Letter Growth, Facebook groups, and Reddit groups can be highly beneficial for finding collaboration opportunities and building a network of like-minded professionals.
3. Automation and Systems: Implementing automation tools and systems can significantly streamline content creation processes.
4. Alignment with Lifestyle Goals: Prioritizing lifestyle preferences and personal values when setting business goals is essential for achieving sustainable success as a solopreneur.
Timestamps
[00:13:49] Tina Lopez discusses the importance of collaborations and email marketing in creating a simplified sales system, emphasizing the value of storytelling and engaging content.
[00:20:15] Planning goals in advance, leveraging discounts during holiday seasons, and front-loading goals in the first quarter are strategies Tina recommends for effective goal setting and achievement.
[00:22:24] Tina introduces the Daily Content Generator, an automation tool for repurposing content across various platforms, emphasizing the importance of leveraging systems to save time and prevent burnout.
[00:25:36] While discussing content creation, Tina emphasizes the importance of building an email list as the primary revenue-generating tool and shares strategies for converting content consumers into email subscribers.
[00:29:19] Tina provides insights into validating business ideas, including identifying pain points, polling potential customers for pricing preferences, and pre-selling products to gauge interest and generate revenue.
Quotes
1. “Leverage systems to streamline tasks and free up time for what truly matters.” – Tina Lopez
2. “Build a business that aligns with your lifestyle non-negotiables.” – Tina Lopez
3. “Set ambitious goals to drive your success.” – Tina Lopez
4. “Focus on growing your email list to drive revenue.” – Tina Lopez
Connect with Tina
Blog – https://lifewithtina.medium.com/
Twitter: https://twitter.com/lessonswithtina
Instagram: https://instagram.com/tinalopezcoaching
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